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SHIPPING & DELIVERY

Shipping & Delivery

Shipping Details

Shipping Fees

Our shipping policy offers free delivery for all orders within the United States. Please note that this policy does not apply to Alaska, Puerto Rico, Hawaii, APO, FPO, DPO, and International orders. We apologize for any inconvenience this may cause and are always available to assist with any questions or concerns.

Estimated Time of Arrival

Orders are usually processed and shipped within 1-2 business days. For in-stock items, delivery can be expected within 3-5 days. Unfortunately, delivery times for pre-order items cannot be determined with certainty and typically ship within 2-4 weeks, thank you for your understanding.

Shipping Carriers

We are pleased to announce that our orders are typically shipped via UPS, USPS, FedEx, and LTL. For bulk order inquiries, please contact us at wholesale@tribesigns.com.

Delivery Date

We kindly request that you make arrangements for your delivery in advance. Our shipping carrier will contact you 24 to 48 hours prior to delivery to coordinate the delivery schedule, based on the carrier's availability. Deliveries are typically made during regular business hours, Monday through Friday, within a 4-hour window.

For small items, such as lamps, pillows, or throws, we use courier delivery services for prompt delivery. Please note that the courier will not schedule a delivery time in advance and a signature upon delivery is not required. If you are not available to receive the package, it will be left at your doorstep.

In order to ensure a smooth delivery, please inform the carrier of any circumstances that may impact the delivery process. This may include, but is not limited to:

* Dead-end street

* Narrow driveway

* Island locations requiring ferry access

* Particular parking location for the delivery truck

* Alternate delivery locations, such as a side door or garage entrance

Additional fees may apply for any special delivery requirements. Thank you for your cooperation.

Delivery Appointment

We are committed to providing a smooth delivery process for your order. The shipping carrier will contact you 24 to 48 hours prior to delivery to confirm the delivery date and schedule. Delivery will typically be made between 7:00 AM and 6:00 PM on the designated day.

For orders shipped to multi-dwelling residences, it is mandatory for the recipient to be present during delivery, regardless of the selected signature-on-delivery option. If the recipient is not available during the scheduled delivery time, a re-delivery or return fee may apply.

We appreciate your cooperation in ensuring a successful delivery.

Storage Fees (Special Case)

To ensure a smooth delivery process, the carrier will make every effort to contact you in advance to schedule the delivery of your order. If, for any reason, delivery is not made within 5 days of the first contact with you, a daily storage fee may apply. It is important that you promptly return the carrier's call or get in touch with them as soon as possible to avoid potential storage fees.

We encourage you to closely monitor the status of your order to minimize any potential fees, such as re-delivery, storage, or return fees. As a standard practice, we will send you a notification email once your order has shipped or is ready for delivery. If you have not received an email or would like to check the status of your order, please don't hesitate to reach out to us at order@tribesigns.com. Our customer service team will respond within 1 business day.

We also suggest that you create an account with us when placing an order, as it makes it easier for you to keep track of your order status. Thank you for choosing us as your supplier.

Note

Our delivery service does not include installation or assembly. However, all necessary tools and parts required for assembly will be included in the package. In case of any difficulties encountered during assembly, please don't hesitate to reach out to us for assistance. Our customer service email is available at order@tribesigns.com and we typically respond within 1 business day.

Shipping FAQs

Item Damaged

To ensure the safe arrival of your furniture, we use a range of protective packaging methods. However, on rare occasions, damage may still occur during transit. We kindly ask that you inspect your package or item as soon as it arrives to check for any damages or defects.

If you find any issues with your delivery, please contact our customer service team within 24 hours of receiving it. If the delivery was done through face-to-face service, please make sure to note any damages or defects on the delivery receipts and bill of lading and report it to our customer service team within 24 hours. In case of severe damage, kindly reject the delivery and clearly mention "Refused Due to Damage" on the bill of lading.

In the event that the damage is only discovered after the carrier has left, please reach out to us promptly and provide details such as the condition of the package upon receipt, how it was received (left at the front door, signed for, etc.), and a description of the damage.

Please note that you may be asked to provide photos or videos of the damaged area for our investigation and that you should not discard any shipping boxes, product packaging, or the product itself until further instructions are provided. Additionally, do not send the item back to the warehouse without first contacting customer service and obtaining a return authorization, and please follow the carrier's claim process to ensure a successful resolution.

Note

To ensure successful processing of any damage claims, please take the following steps:

1. Retain all original packaging, including shipping boxes and product packaging.

2. Do not discard the damaged item, as it may be subject to inspection by the carrier.

3. Contact our customer service immediately to report the damage and request a return authorization before shipping the item back to the warehouse.

4. Provide any requested images or videos of the damaged area to assist with the claims process.

5. Follow the carrier's claims process to ensure the claim is processed successfully.

If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.

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