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Special Offers - BACK TO SCHOOL SALE!!!
Special Offers - BACK TO SCHOOL SALE!!!

SHIPPING & DELIVERY

Shipping Details

Shipping Fees

We provide a free shipping service. Most of the oversized items qualify for our free shipping offer on U.S. orders shipping to the lower 48 states unless otherwise specified on the product page. Our free shipping offer is excluded on Alaska, Hawaii, APO, FPO, DPO, and International orders.

Estimated Time of Arrival

Our items generally leave our warehouse within 1-3 business days unless otherwise specified in the product details. In-stock items are typically delivered within 5-7 days. If it is a pre-order item, a specific delivery time cannot be provided. Please contact customer service for the latest order status.

Note: Usually 3-5 days for delivery. Due to COVID-19, some might take 3-15 days for delivery.

Shipping Carriers

UPS, USPS, FedEx.

Delivery Date

The carrier will call you 24-48 hours before delivery to schedule delivery, depending on the freight carrier's schedule. The carrier can only deliver during regular business hours Monday through Friday and they will give you a 4-hour delivery window.

Small items (such as lamps, pillows or throws, etc.) are sent by courier and these will arrive as quickly as possible. The courier will not call you in advance to arrange a delivery time, and a signature is not required on delivery. If you are not at the delivery address when it is delivered, your package will be left at your doorstep.

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply):

* Dead-end street

* Very narrow driveway

* Ferry for island locations, etc. (fees may apply)

* The driver will need to park in a particular place

* Delivery to a side door or garage entrance

Delivery Appointment

You will receive a call from the carrier 24-48 hours before delivery to confirm the delivery date. Delivery will normally take place between 7 am and 6 pm on the date specified by the carrier.

If the shipping address is a multi-dwelling residence. Whether or not you opt for a signature-on-delivery service, you will need to be present at the time of delivery.

And if you are not available, a delivery attempt will not be made and re-delivery/return fees may apply.

Storage Fees (Special Case)

The carrier will usually contact you in advance to arrange delivery. If the goods are not delivered for more than 5 days due to your reasons after the first contact with you, you may be charged a daily storage fee. If you miss the carrier's call, please contact the carrier back ASAP. Otherwise, the carrier may temporarily store your item and charge you a storage fee.

Please keep an eye on the status of your order to avoid the costs of missed delivery such as re-delivery, storage fees, and return fees. As usual, you will be notified by email when the order starts shipping or is ready for delivery. If you have not received any notification email about your order, or you need to check the status of your order, please feel free to contact us. (We recommend that you register an account before placing an order, which will make it easier for you to check the status of your order)

Customer Service Email: order@tribesigns.com

We usually reply within 1 business day.

Note

Our delivery service does not include any installation or assembly services, the assembly needs to be done by yourself. We will put the necessary tools and parts for the assembly in the package, and if you have any problems with the installation, please feel free to contact us.

Shipping FAQs

Item Damaged

We strive to deliver the furniture to you intact by using a variety of protective packaging. But shipping is a magical thing, and maybe when the package comes back to the warehouse, we can't even recognize that it was sent by us. Therefore, we recommend that you inspect the package or item as soon as you receive it.

If the package or product is damaged when you receive it, please contact our customer service within 24 hours. If the delivery is with a face-to-face service, all damages and defects must be noted on all delivery receipts and/or copies of the bill of lading and reported to our customer service within 24 hours. If the package is seriously damaged, please reject the package and state "Refused Due to Damage" on the bill of lading. Make sure to thoroughly inspect your items while the carrier is still in your home. Any damages/defects must be noted at the time of receipt.

If the package appears to be fine when delivered but is found damaged or defective after the carrier has departed, please contact us immediately to report the situation. Write down the following details: package condition and how it was received (left at the front door, signed for, etc.) and description of the damage.

Note

  1. When we process your report, you may be asked to provide pictures or videos of the damaged area of the item.
  2. DO NOT discard any shipping boxes or product packaging.
  3. DO NOT discard the product itself, as the carrier may need to inspect the item and report the damage.
  4. DO NOT ship the item directly back to the warehouse from which it was shipped without contacting customer service and obtaining a return authorization.
  5. Please follow the carrier's claim process, otherwise the claim may fail.

 

Tribesigns - Always Focus on Furniture

Tribesigns - Always Focus on Furniture

Tribesigns are devoted to providing a little cozy home for everyone with our environmental furniture.