Frequently Asked Questions
Exchange and Return
Product and Service Questions
After I place my order, how long until it arrives?
Do you offer expedited shipping options?
Can you deliver my order to PO Box?
Do you charge sales tax?
Do you ship internationally?
How much do you charge for shipping?
How will my furniture ship?
Does the delivery price includes installation service?
Can I track my shipment?
Where is my order?
Can I change my delivery address?
Can I add an item to my order?
Can I cancel my order?
How many discount codes can I use on a single order?
Can I use multiple discount codes to get a bigger discount?
How do I apply a discount code to my order?
What should I do if my discount code doesn't work?
- Ensure that you have entered the code correctly.
- Check if the code has expired. Some discount codes have an expiration date.
- Review the terms and conditions of the discount code to see if there are any restrictions or exclusions that may apply to your order.
- Contact customer service for further assistance if none of the above resolves the issue.
Can I use a discount code on a future order if I forget to apply it to my current order?
Can I change my discount code for a larger discount if I find a better one after applying one to my current order?
Are there any exceptional circumstances where a customer can change a discount code for a larger discount after it has been applied to the current order?
Can I return my order?
An item I just picked up is missing a package, what should I do?
What happens if I no longer have the packaging for the item?
What should I do if the products are defective?
About Color Difference:
Do you have a showroom?
What payment methods do you accept?
Where are your products manufactured?
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B2B business: email@example.com
Bulk purchase: firstname.lastname@example.org
Business cooperation: email@example.com
Affiliate Program: firstname.lastname@example.org
Influencer Program: email@example.com
Usually, we will reply to your email within 1 business day.