Find answers to commonly asked questions about our
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Exchange and Return
Product and Service Questions
After I place my order, how long until it arrives?
Delivery within 3-7 days, but it may be delayed during holidays, I think you can understand it.
Do you offer expedited shipping options?
We don't have expedited shipping options presently, this item may be improved later.
Can you deliver my order to PO Box?
We do not send PO BOX because our products are big.
Do you charge sales tax?
We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.
Do you ship internationally?
Currently, we can only provide shipping to the US. For further information, please e-mail us at email@example.com details of the selected product, purchasing quantity, and shipping location for a quotation.
How much do you charge for shipping?
Basic shipping to nearly everywhere in the continental U.S is FREE, no matter how large your order is. You can also choose to upgrade your shipping to in-room delivery or even assembly service for an additional fee. If you live in a particularly remote area there may be additional delivery fees, but we will always inform you before these are charged.
How will my furniture ship?
In order to ensure that your new furniture arrives in pristine condition, we generally ship using carriers that are specialized in shipping furniture. If you place an order for a smaller item it may ship using a standard courier service.
Does the delivery price includes installation service?
The delivery prices do not include installation service. If you need it, installation service fees may apply depending on the number of items and the complexity of the installation procedure, additional fees.
Can I track my shipment?
Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. You are also able to log in to our website to see any updates to your order status...
Where is my order?
You can track your order through My Account. In Order History, you'll find an estimated delivery date which is the most up-to-date information we have for you.
Can I change my delivery address?
if you would like to change your delivery address, please contact us immediately. As we do not transfer stocks/orders between stores hence if your order has already arrived in your selected location and requires a transfer, an additional surcharge applies.
Can I add an item to my order?
Yes, you can however as the standard production lead time varies depending on the items; delivery date and time will be scheduled base on the last completed items. If you would like to organize for split-delivery service, please contact us for more information.
Can I cancel my order?
If the order has not been processed, we can honor the request and a full refund will be issued.
Can I return my order?
If for any reason you don’t love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 30-day satisfaction guarantee.
An item I just picked up is missing a package, what should I do?
In the unlikely event that the item you self-pickup is missing a package, please contact us and our team will further assist you.
What happens if I no longer have the packaging for the item?
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it.
You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.
What should I do if the products are defective?
Our products are designed to last, and we stand by their quality. All of our product comes with a one year warranty.
If you do have problems with your product please take photos or videos that demonstrate the issue and describe the issue in as much detail as possible. Contact us right away to work with you to determine the appropriate next steps.
About Color Difference:
All product pictures are taken by our professional photographers, and colors are meticulously corrected and adjusted to be as consistent as possible with that of the actual items. However, different lighting, monitor settings, and individual interpretations may cause color differences. Besides, due to the different cutting positions during the manufacturing process, there may be a slight difference in texture and color on the surfaces of the boards. Such issues do not fall under product quality problems.
Do you have a showroom?
Part of the reason that we are able to offer such great prices on our products is that we don’t have any showrooms or salespeople. We encourage you to check out the hundreds of products on our website to get a sense of the quality of our furniture. In addition, you might like to know that we back all of our products with a 30-day no-questions-asked return policy. If for any reason you don’t love your new furniture simply let us know within 30 days of receiving it.
What payment methods do you accept?
Currently, we accept Paypal and some credit cards (Visa，Mastercard, AE, Klarna). More payment methods will be applied in the near future.
Where are your products manufactured?
We look for the finest craftsmen for each of our products, and as a result, we work with manufacturers all over the world. We currently work with manufacturers in Vietnam, China, Indonesia, and India.
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