Find answers to commonly asked questions about our
company, products/services, policies, and more.
Frequently Asked Questions
Welcome to our FAQ page.
Placing Order
Discount Code
Shipping and Delivery
Return, Refund and Reissue
Membership
Installation
Product and Service Questions
Contact Questions
How can I check product availability?
Please visit our website at www.tribesigns.com for updated products that are available to purchase, or you may send us an email at order@tribesigns.com for further information.
Do you provide furniture customization?
Thanks for your interest in product customization. As for now, the service is not available. We duly take note of your request for future improvements.
Do you provide assembly services?
All our products are designed for self-assembly. As most of our products are large and heavy, you may require more than one person to assemble them. We do provide an instruction manual as the installation guideline for product assembly.
What types of payment are accepted?
We accept payments through PayPal and Credit Card to ensure a smooth and secure payment.
Can I place an order directly with you over the phone?
For security reasons, we can not provide this service at this moment. However, our dedicated team will love to assist you in successfully placing your order online. You can reach them at 1-424-220-6888.
How can I change my billing address?
Please send an email to support@tribesigns.com for further assistance.
How do I change my order?
As long as the order has not been shipped out from our warehouse, we would like to assist you in handling your request accordingly. To avoid hassle and potential loss, we encourage you to double-check your order before proceeding to payment. Please send us an email to support@tribesigns.com for assistance.
How do I cancel my order?
If the order is in delivery status, we cannot guarantee that a change of address will be successful. We will try our best to accommodate your request. Please send an email to support@tribesigns.com for further assistance.
Can I redeem the discount code for the existing discount price?
No, please be informed that the discount code only applies to the standard-priced product.
Is the discount code stackable?
No, please be informed the discount code only can be applied one time per purchase. You may use the other discount code on your next purchase.
Is there any coupon or discount code available that I can use besides the one that I have?
To explore current promotions, we recommend checking the product listing on the platform that where you plan to make the purchase. Any active discount codes, coupon codes, and special offers are displayed there.
Why I cannot use the coupon or discount code when paying?
The coupon or discount code comes with different terms and conditions. Among the reasons are: the code being used in combination with others, the code not yet being valid or having expired, the order amount not meeting the required conditions, or the product not falling within the range the code applies to.
How can I redeem the discount code that I forgot or was unable to apply?
Please send an email to support@tribesigns.com immediately. In the subject of the email, please indicate your order number; in the body of the email, provide details about the discount code for further assistance.
What should I do if I cannot redeem the discount code?
Please send an email to order@tribesigns.com immediately and provide us with a screen shot of the error that you encountered while trying to redeem the discount code.
How do I apply a discount code to my order?
During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the "Apply" or "Submit" button. The discount will then be applied to your order total.
Additionally, some discounts may be automatically applied at the time of checkout without the need for a discount code.
Always review the promotion's terms to understand if a code is needed or if the discount applies automatically.
What should I do if my discount code doesn't work?
If your discount code doesn't work, please double-check the following:
- Ensure that you have entered the code correctly.
- Check if the code has expired. Some discount codes have an expiration date.
- Review the terms and conditions of the discount code to see if there are any restrictions or exclusions that may apply to your order.
- Contact customer service for further assistance if none of the above resolves the issue.
Can I use a discount code on a future order if I forget to apply it to my current order?
Unfortunately, discount codes usually can't be applied retroactively to an already placed order. It is important to ensure that you apply the discount code correctly before finalizing your purchase. However, you may be able to use the discount code on a future order if it is still valid and within the specified period.
Can I change my discount code for a larger discount if I find a better one after applying one to my current order?
We apologize, but we do not accept requests to change discount codes for a larger discount once it has already been applied to an order. However, if your larger discount code is still valid, you can certainly use it for a future order. We recommend carefully selecting the best discount code available before finalizing your purchase to ensure you receive the maximum savings.
Are there any exceptional circumstances where a customer can change a discount code for a larger discount after it has been applied to the current order?
While we generally do not accept requests to change discount codes after they have been applied to an order, there may be special cases where we may consider making an exception. For example, if there was a technical issue or error on our end that prevented the customer from applying the larger discount code initially, we would be happy to review the situation and make the necessary adjustments. Furthermore, if the customer has a valid reason or extenuating circumstances that warrant a change, we will assess each case individually. However, please note that we cannot guarantee approval for all requests to change applied discounts. We encourage customers to contact our customer service team with any concerns or specific situations, and we will do our best to provide appropriate assistance.
What is your delivery carrier?
We use FedEx, UPS, USPS, and LTL for bulk orders. For bulk order inquiries, please contact us at wholesale@tribesigns.com .
Do I need to pay for the shipping fee?
We provide free shipping within the US on all orders, excluding those to Alaska, Hawaii, APO/FPO/DPO addresses and international destinations.
What are the estimated delivery times for the package to arrive?
If the item is in stock, it will be delivered within 3 to 5 days. If the item is pre-ordered, you shall receive it within 3-5 weeks.
How does shipping work for overweight items?
We will plan shipping in advance based on the weight of the product. If it is overweight, it will be shipped in packages, and if there are too many for one order, it is also shipped in packages.
How does shipping work for large orders
We use LTL for large order shipment. You need to provide us with your direct phone number upon the order placement to facilitate the door-to-door delivery services.
What should I do, if my order status shows 'delivered' but I never received it
Please give us a call on our customer service hotline at 1-424-220-6888 for further assistance. We will advise you on the next steps accordingly.
What should I do if there is a serious delay with my shipment?
We use a standard shipping method. It cannot be expedited, postponed, or delayed. Please give us a call on our customer service hotline at 1-424-220-6888 or send us an email to support@tribesigns.com for further assistance.
How can I change my shipping delivery address?
If the order is in delivery status, we cannot guarantee that an change of address will be successful. We will try our best to accommodate your request. Please send an email to support@tribesigns.com for further assistance.
What is a delivery exception or abnormal delivery?
A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Please give us a call on our customer service hotline at 1-424-220-6888 for further assistance.
What should I do if I haven't received the order confirmation email?
Please call our customer service hotline at 1-424-220-6888 or send us an email to support@tribesigns.com for further assistance.
I have already paid for the item, why hasn't my order been shipped out yet?
We are sorry for the inconvenience caused. Please take a screenshot of the order status and email it, along with your order number, to support@tribesigns.com . We will resolve your concern with the highest priority.
Do you offer expedited shipping options?
We don't have expedited shipping options presently, this item may be improved later.
Can you deliver my order to PO Box?
We do not send PO BOX because our products are big.
Do you charge sales tax?
We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.
Do you ship internationally?
Currently, we can only provide shipping to the U.S. For further information, please e-mail us at order@tribesigns.com with details of the selected product, purchasing quantity, and shipping location for a quotation.
Does the delivery price includes installation service?
The delivery prices do not include installation service. If you need it, installation service fees may apply depending on the number of items and the complexity of the installation procedure.
Can I track my shipment?
Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. You are also able to log in to our website to see any updates to your order status...
Can I return my order?
If for any reason you don't love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 30-day satisfaction guarantee.
How can I request a refund on price differences?
You may request a refund on price differences within 7 days after your order is received. This only applies only to purchases made directly from our website, www.tribesigns.com . Purchases made through other platforms are not entitled. Please send us an email to support@tribesigns.com for assistance.
The color of the product that I received is different from the pictures on your website.
The pictures of our products are taken by a professional photographer. Different lighting, monitor settings, and individual interpretation may lead to color differences. Your voice is important to us. Please send us a picture for the actual item you received including your order number to support@tribesigns.com , along with a screen shot of the item as it appears on the website, so we can assist you further.
The product I received is different from the picture I saw on the website.
We are sorry for the inconvenience you've experienced with our product. To help us address your concern effectively, would you mind providing us with pictures and further details at support@tribesigns.com . We will resolve your concern with the highest priority.
What should I do when I received a Damaged, Defective and Missing Item?
Please keep the original packaging and don’t discard the box and product until your issue is resolved. Inspect each of pieces received and take pictures for the damaged and defective parts. Give us a call on our customer service hotline at 1-424-220-6888 immediately, OR may send an email to support@tribesigns.com . In the subject line of the email, please indicate your order number or shipping tracking number; in the body of the email, please describe the issue in as much detail as possible and do attach relevant pictures or video to demonstrate the actual issue.
I received the item as a gift, and I need a replacement part. How do I go about it?
If the product is still under warranty and the damage is not due to misuse or other customer reasons, please provide us with the order details, and we can provide you with the replacement part for free. Please send us an email to support@tribesigns.com for assistance.
The product is not functioning as described.
We are sorry for the inconvenience. To help us address your concern effectively, would you mind providing us with pictures and further details at support@tribesigns.com . We will resolve your concern with the highest priority.
Do you provide a pick-up service?
Unfortunately, for the time being, we do not provide any pickup service. Alternatively, customers can liaise with other courier services that provide pickup services.
Do I have to pay for the pick-up services?
Yes, you need to pay for any charges incurred by the courier service you choose to use. These costs will be at your own expense.
How much must I pay for the pick-up services?
Sorry, we don't offer pickup service. We do not have exact information as the charges depend on the courier services that you choose. If you have any problems with your return, feel free to ask us for help.
What happens if I no longer have the packaging for the item?
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it.
You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.
What are Tribesigns Points?
Tribesigns points are part of the Reward Points loyalty program that allows customers to earn points on https://tribesigns.com for rewards or member benefits.
How to earn Tribesigns Points?
You can earn points for every dollar spent; $1 equals 1 point. These points can be redeemed on your next purchase.
How to redeem Tribesigns Points?
You can redeem these points on your next purchase or save them up for higher value rewards (note: 100 points = $1).
How can I earn more Tribesigns Points?
You can earn points through various means including being a new user, receiving birthday rewards, referring others for referral rewards, and by interacting with us on Facebook, X, Instagram, and TikTok. Besides, leaving reviews on products you've purchased also allows you to earn points.
Do you have VIP tiers in Tribesigns Points?
Yes, we do have VIP tiers, including Bronze, Silver, Gold, Platinum, and Diamond. You may reach higher tier for more exclusive perks.
How can I sign up for the Tribesigns Reward Program?
You can sign up for the Reward Program on our website, tribesigns.com . On the bottom left of our webpage, click on the purple box marked 'Rewards'. Click 'Join now' or log in if you have an existing account with Tribesigns.
Do I need to pay anything upon signing up for the Reward Program?
No, it is free of charge.
I want to know more about Rewards Point?
Do not hesitate to email your concerns at order@tribesigns.com for further information.
Do you have installation videos?
For the time being, we only have installation videos for certain products. You can find them on our Tribesigns YouTube channel. On the home page, click Subscribe>Playlist>Installation Guide. There is a list of installation videos available on the left. Our dedicated team is currently working to expand this list for future improvements.
Your product is difficult to assemble.
We are truly sorry for the hassle that you have gone through. Please contact our customer service hotline at 1-424-220-6888 for further assistance. We will try our best to guide you step by step until the end.
I need handyman services.
Since we don’t provide handyman services, we are unable to provide you with a list. Alternatively, you may contact your local community to search for the handyman services that are available in your local area.
Do you cover the handyman services that I hire to assemble your product?
We do not cover the expenses for the handyman services. Customers need to bear the cost on their own.
Your instruction manual is difficult to understand.
We use a standard diagram to explain how to assemble our product for our customers of different backgrounds. If you need further guidance, or if you find any errors in the manual instructions, please do not hesitate to contact our customer service hotline at 1-424-220-6888. We will be happy to assist you accordingly.
Your manual is incomplete.
Please contact our customer service hotline at 1-424-220-6888. We will provide you with the latest version of the instruction manual for the product you purchased.
About Color Difference:
All product pictures are taken by our professional photographers, and colors are meticulously corrected and adjusted to be as consistent as possible with that of the actual items. However, different lighting, monitor settings, and individual interpretations may cause color differences. Besides, due to the different cutting positions during the manufacturing process, there may be a slight difference in texture and color on the surfaces of the boards. Such issues do not fall under product quality problems.
Do you have a showroom?
Part of the reason that we are able to offer such great prices on our products is that we don't have any showrooms or salespeople. We encourage you to check out the hundreds of products on our website to get a sense of the quality of our furniture. In addition, you might like to know that we back all of our products with a 30-day no-questions-asked return policy. If for any reason you don't love your new furniture simply let us know within 30 days of receiving it.
What payment methods do you accept?
Currently, we accept PayPal and some credit cards (Visa, Mastercard, AE, Klarna). More payment methods will be applied in the near future.
Where are your products manufactured?
We look for the finest craftsmen for each of our products, and as a result, we work with manufacturers all over the world. We currently work with manufacturers in Vietnam, China, Indonesia, and India.
Email us
General information on tribesigns.com: order@tribesigns.com
Order consulting for other B2C platforms: support@tribesigns.com
B2B business: doris@tribesigns.com
Bulk purchase: wholesale@tribesigns.com
Business cooperation: business@tribesigns.com
Affiliate Program: sales@tribesigns.com
Influencer Program: media@tribesigns.com
Usually, we will reply to your email within 1 business day.
