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Delivery Question

Delivery Fee
We provide a free shipping service. Most of the oversized items qualify for our Free Shipping offer on U.S. orders shipping to the lower 48 states unless otherwise specified on the product page. Our Free shipping offer is excluded on Alaska, Hawaii, APO, FPO, DPO, and International orders.
Delivery Time
Our items generally leave our warehouse within 1-3 business days unless otherwise specified in the product details. In-stock items are typically delivered within 5-7 days. Product shipping time will display on the product page. To avoid overproduction and provide the best price for our customers, some products will be sent out within 2 weeks.

Note: Usually 3 -5 days for delivery. Due to COVID-19, some might take 3 - 15 days for delivery.

Delivery Day
Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Carriers are only able to deliver Monday-Friday during normal business hours, and they will give you a 4-hour delivery window.

Small items (such as a lamp, a pillow, or a throw) are sent by courier. These will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. Courier deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it.

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply):
*Dead-end street
*Very narrow driveway
*Ferry for island locations, etc. (fees may apply)
*The driver will need to park in a particular place
*Delivery to a side door or garage entrance

100% handmade soap bar

Delivery Service 

Cooperative logistics companies: UPS, USPS, FedEx.

Storage Fees: Daily storage fees may also apply if you do not accept the delivery within 5 business days of the freight carrier’s first attempt to schedule delivery. If you missed the phone call from the freight carrier, then contact the freight carrier back as soon as possible. After 5 business days, the freight carrier may store your item and you may be charged storage fees.

Please make sure not to miss your delivery appointment; you may incur additional delivery fees such as re-delivery, storage charges, and/or return shipping costs.

 Delivery Service With No Signature

*For delivery services that do not require a signature, you will receive an automated call from the carrier 24-28 hours prior to the delivery to advise of the delivery date. The delivery will be made on the date provided by the carrier between the hours of 7:00 am and 6:00 pm.

 If the delivery address is a multi-dwelling residence, then you must be present for the delivery even if you selected a delivery service that does not require a signature. Please note if you are not available, a delivery attempt will not be made and redelivery/return fees may apply.

This does NOT include any installation or assembly services. If a product page indicates that installation or assembly is required, it will be your responsibility.

Others

What if Damage
For Delivery Services That Do Not Require A Signature. Please inspect the item right away for any damages. If some damage is found, please contact Littletree within 24 hours of delivery. For Delivery Services Requiring A Signature. All damage and defects must be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Littletree within 24 hours. If the item is severely damaged, refuse the item and note the Bill of Lading “Refused Due to Damage”. Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery. If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact Littletree to report the situation. Make note of the following details: Package condition&How it was received (left at the front door, signed for), and description of the damage.

Please do the following
Take several pictures showing the affected area(s).
DO NOT discard any of the shipping boxes or packing materials. DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage. DO NOT ship the item back to Littletree without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines. Note: Usually 3 -5 days for delivery. Due to COVID-19, some might take 3 - 15 days for delivery.

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